Rating & Pricing System Outage — Resolved

by Exfresso Team | 2025-11-03 |
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Service Incident Update: Rating & Pricing System Outage

Update — November 3, 2025, 12:44 EST

Exfresso Rating and Pricing services have been fully restored: Shipment quoting and booking should now be operating normally.

Our team has confirmed system stability and is continuing to monitor performance closely. If you are continuing to expeirence issues, you may need to re-login to Exfresso.

Our investigation determined that the outage was caused by a third-party cookie issue that interfered with data requests within the Rating process. Our engineering and infrastructure teams are conducting a full root cause analysis to ensure we understand exactly what happened and to implement safeguards to prevent this from recurring.

Thank you for your patience throughout the issue.

[Original Blog Post Below]

Service Outage: Rating & Pricing System Down

2025-11-03 09:16 EST

We are currently experiencing a service outage affecting our Rating and Pricing system. This issue impacts all customers. At this time, rating and pricing data is not available, and users are unable to price new shipments.

What Happened

Earlier today, we were alerted to a disruption in the Rating and Pricing features. Our engineering team immediately began investigating. We identified the issue is widespread, affecting all Exfresso environments.

What We’re Doing

Our teams are actively working to restore service as quickly as possible. We are treating this as our highest priority.

What You Can Expect

  • Temporary unavailability of Rating and Pricing features across all applications;
  • Ongoing updates as we work toward full restoration;
  • A full incident report will be shared once service has been restored and the root cause confirmed.

We’re Here for You

We understand how critical rating and pricing is for your operations, and we sincerely apologize for the disruption. We appreciate your patience and will continue providing regular updates until services are fully restored.

If you have questions or require assistance, please contact our support team at any time.

Thank you for your understanding,
Exfresso Support
support@exfresso.com

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